Return & Refund Policy

We truly hope you love your purchase, but we understand that sometimes things don’t work out!

 

Returns

We accept returns for store credit only within 14 days of delivery.

To start a return, please email:
Shoppresleyrayne@gmail.com

Please include:

• Order number

• Reason for return

• Delivery date

All returns must be approved before being sent back.

Once your return is received and approved, store credit will be issued. Store credit never expires and can be used on anything in our shop.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 2 days of delivery.

Please include:

• Photos of the item

• A brief description of the issue

• Your order number

We will resolve the issue as quickly as possible.

Shipping Fees

Shipping costs are non-refundable.

Return shipping is the customer’s responsibility unless the item is incorrect.

Final Sale Items

The following items are final sale and cannot be returned:

• Sale items

• Accessories

• Items purchased with discount codes

• Flash sale items

Return Conditions

To be eligible for a return, items must be:

• Unworn and unused

• Free of stains, odors, or signs of wear

Items that do not meet these conditions will not be accepted.

Need Help?

If you have any questions, we’re always happy to help 🤍

Shoppresleyrayne@gmail.com